Q. Are products manufacture by Salt Metal Art?
ANS: All our products are manufacture by Salt Metal Art from locally sourced materials.
Q. Do you sell & deliver outside of Australia?
ANS: No we only Sell within Australia
Q. Shipping or delivery cost?
ANS: Click the change your address button located the shopping cart & update your address. Once the address is updated the system will generate a list of available delivery services including prices.
Q: Do you have click & collect?
ANS: Yes we have click & collect (contactless pickup) via a parcel locker system. Place your order select pickup Bendigo Victoria & once your order is ready you will receive a email with contactless pickup details to access the parcel locker system.
Q: What is Backorder ?
ANS: When a item is out of stock it will come up as available on backorder.
Q: What is the turn around times on Backorder items?
ANS: Depending on the item .. Manufacturing times depend on the item Raw corten items take 3-5 days & powder coated items 3-7 days. Time periods indicated are manufacturing times and do not include delivery.
Q: What does it mean not kept in stock will be manufactured when ordered ?
ANS: Some of our items are only manufacture when a order is place. Manufacturing times vary depending on item but, manufacturing times are listed on the product page.
Q: When do we receive delivery tracking details?
ANS: Once your item is dispatched you will receive a email with tracking details.
Q: What delivery services do you use?
ANS: We use Australia Post & Interparcel. Interparcel is responsible for tracking and organising all the courier services available
Q. How to tell what is in stock?
ANS: Stock is shown on the product page & if its on backorder it will show in product page & in the shopping cart.
In stock is shown on product page in this location in the image:
Backorder is shown on the product page in this location in the image: