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FAQ


Q. Are products manufacture by Salt Metal Art?

ANS: All our products are manufacture by Salt Metal Art from locally sourced materials.


Q. Do you sell & deliver outside of Australia?

ANS: No we only Sell within Australia


Q. Shipping or delivery cost?

ANS: Click the change your address button located the shopping cart & update your address. Once the address is updated the system will generate a list of available delivery services including prices.


Q: Do you have click & collect?

ANS: Yes we have click & collect (contactless pickup) via a parcel locker system. Place your order select pickup Bendigo Victoria & once your order is ready you will receive a email with contactless pickup details to access the parcel locker system.


Q: What is Backorder ?

ANS: When a item is out of stock it will come up as available on backorder.


Q: What is the turn around times on Backorder items?

ANS: Depending on the item .. Manufacturing times depend on the item Raw corten items take 3-5 days & powder coated items 3-7 days. Time periods indicated are manufacturing times and do not include delivery.


Q: What does it mean not kept in stock will be manufactured when ordered ?

ANS: Some of our items are only manufacture when a order is place. Manufacturing times vary depending on item but, manufacturing times are listed on the product page.


Q: When do we receive delivery tracking details?

ANS: Once your item is dispatched you will receive a email with tracking details.


Q: What delivery services do you use?

ANS: We use Australia Post & Interparcel. Interparcel is responsible for tracking and organising all the courier services available


Q. How to tell what is in stock?

ANS: Stock is shown on the product page & if its on backorder it will show in product page & in the shopping cart.

In stock is shown on product page in this location in the image:

In stock


Backorder is shown on the product page in this location in the image:

Backorder